Help

Find answers to the most frequently asked questions about Travelgooru.com, our site and how we work.

How TravelGooru.com works (6)

TravelGooru.com is free to use. We do not add any extra fees or use cookies to raise prices, so how do we make money?

When you search for a flight, hotel, car or other travel related offer on TravelGooru.com you instantly search across hundreds of travel sites, from major booking sites to individual company sites. We aggregate the results, and show you the available online prices.

TravelGooru.com only makes money when a successful completed booking is carried out on the site you are redirected to, or on a click-through basis, as we receive a referral fee. These referral fees are paid by our partners – we never charge you any fees or commission.

We also make money from the ads displayed on our site. When a TravelGooru.com user clicks on one of these ads and is redirected to the advertiser’s site, or sometimes already when we display the adverts, we make a little bit of money from our advertising clients.

We do our best to include all mandatory fees and surcharges (fees that cannot be deselected) in the prices we display. Sometimes the travel suppliers do not communicate us all fees or there are technical issues creating inaccuracies in the prices displayed. Therefore, we advise you to always check the final price on the booking page. Our goal is to create as much transparency in prices as possible and we’re constantly working on making the prices more transparent.

We display overviews of some non-mandatory fees and surcharges which the different providers (hotel, airline or car rental company) add to their prices. These overviews are shown together with the specific provider and we aim to display a list of fees for each provider shown on our site.

If you have any questions regarding what is included in the price or not, please contact the airline or the online travel agency with whom you booked or are planning to book. If you find an error in our estimate of additional charges, we would love to hear it.

Our main asset is our free global travel search engine where we provide our users with a one in all solution to find the best travel deals online in a very easy, efficient, fast and secure way.

WE FIND YOUR BEST FLIGHT, HOTEL OR CAR RENTAL AND COMPARE PRICES FROM DIFFERENT WEBSITES AND OUR SERVICE IS FREE TO USE WITHOUT ANY ADDITIONAL FEES!

This is how it works:

– We search thousands of airlines, booking systems and travel agencies to find the best offers
– If you find your perfect offer, we connect you directly to the airline or agency to make your booking directly with them. There are no middlemen so you get the lowest price and we get a small referral fee.

REMEMBER: YOU ARE ALWAYS BOOKING DIRECTLY WITH THE AIRLINE OR AGENCY – NOT WITH TRAVELGOORU.COM!

The simple answer is NO! NEVER!
YOU ARE ALWAYS BOOKING DIRECTLY WITH THE AIRLINE OR AGENCY – NOT WITH TRAVELGOORU.COM!

Prices from airlines and online agencies can be updated multiple times per day and availability fluctuates constantly. As we don’t set prices ourselves, it is not possible for us to guarantee prices from airlines, hotels, and agencies. We make every effort to ensure the prices found on TravelGooru.com are accurate and up to date, but prices can change frequently with availability. Occasionally there can also be a problem with the prices being sent to us by a provider (hotel, airline or car rental company), or there can be technical reasons why the price is not represented accurately. If you feel that this is the case, please raise it via the ‘Contact us’ form.

We strive to provide you an exhaustive list of the offers available at the time of your search and we believe we are close, but we do not have access to all offers and sometimes we decide to filter out poor quality results.

All about Hotels (10)

You can always change the currency in the hotel search result tab from the dropdown menu in the bottom right corner.

Please note that if you choose to pay in a foreign currency, your credit card provider may charge you an exchange fee for the conversion and we, therefore, recommend that you contact your card provider to find out what fees may apply to you.

On TravelGooru.com you have the option to search for hotels in several currencies that TravelGooru.com supports. However, not all hotel suppliers support the same number of currencies which means you may see a different currency once redirected to the hotel supplier’s site. This doesn’t change the price, but you still may have to pay in a foreign currency.

Please note that if you choose to pay in a foreign currency, your credit card provider may charge you an exchange fee for the conversion and we, therefore, recommend that you contact your card provider to find out which fees may apply to you.

PROBLEMS WITH PRICES
Please see the Help sections below regarding hotel prices.

LINK TO SUPPLIER’S SITE NOT WORKING
If you find that the link to the supplier’s website is not working correctly (error message, linking to wrong flights, etc.) please send us as much detailed information about your search as possible (including screenshots if you can) and we’ll be happy to investigate further.

PROBLEMS AFTER BEING REDIRECTED TO THE SUPPLIER’S SITE
If you experience problems with completing your booking once redirected to the supplier’s site, the best thing to do is to contact the supplier directly as the issue is with their website, not TravelGooru.com.

If you are experiencing errors or have problems completing your booking once redirected to your preferred hotel supplier’s site, we recommend you contact them directly as only they will be able to assist you.

Accommodation prices and availability constantly fluctuate according to a number of factors, not least supply, and demand. Therefore, the information we display is updated the moment you click the ‘Search’ button, so you always see the latest offers available from the hotel suppliers and hotels.

At TravelGooru.com, we do our very best to always ensure that the prices and availability we display are accurate. However, on occasion, there may be inaccuracies in the information we receive from our suppliers, and you may see a price on TravelGooru.com, which is no longer available due to, for example, the room being sold to another traveler.

As prices and availability constantly fluctuate it is not possible for TravelGooru.com to email you a quote as the price we find may have changed by the time you read the email. Therefore, the best way for you to find the most up to date prices is by doing a new search.

As TravelGooru.com does not sell hotel reservations, it is impossible for us to influence the price in any way. We make real-time searches and find the prices available at the time of your search. The prices on our site are taken directly from the hotel suppliers and this is what we show you in our results.

As a free global travel search engine, TravelGooru.com does not have any information about your booking details or your booking confirmation.

If you haven’t yet received a booking confirmation from the supplier you have made your booking with, we suggest you do the following:
– Check your spam or trash email folders as sometimes unrecognized messages can end up here rather than in your inbox
– If you still don’t find your confirmation email, you should contact the supplier with whom you booked, as only they have access to your booking information

If you are uncertain or can’t remember who you made your booking with, we suggest that you check your bank statement as this, in most cases, should have the name of the supplier next to the charge. You may also be able to find the supplier by checking your internet browser history for the day you made your booking. Alternatively, you can try recreating your search on TravelGooru.com to try and identify the supplier with whom you made your booking.

Alternatively, you can try recreating your search on TravelGooru.com to try and identify the booking site you made your reservation with. You may also be able to find the hotel supplier by checking your internet browser history for the day you made your reservation.

As a free global travel search engine, TravelGooru.com helps you plan your trip, but we don’t handle bookings nor do we take payment. Once you’ve found what you are looking for, we redirect you to the relevant hotel supplier to complete your booking. This means your booking is with them, not with TravelGooru.com. Once redirected, you will be able to see the different payment types offered.

Therefore, we recommend contacting the hotel supplier directly if you have questions about how to pay. You should be able to find their contact details on their website.

If you have already made a booking, we recommend contacting the hotel supplier with whom you booked for any questions or assistance with your booking.

You should be able to find the hotel supplier’s contact details in your booking confirmation or on their website. If you do not have your booking confirmation, please see the Help section: ‘Where is my booking confirmation?’

All about Flights (26)

TravelGooru.com is by default set up to search for round-trip tickets. However, you can easily change this to search for multi-city tickets. All you need to do is go to the flight result tab and select ‘Multi-city’ in the menu above the search bar.

You can change the currency in the flight search result tab from the dropdown menu in the top right corner.

In most cases, you can pay in your local currency once redirected to the airline and online travel agent’s website. However, there can be exceptions where the supplier does not have this option. Please note that if you are redirected to a supplier who cannot charge you in the same currency as your bank or credit card provider uses, the currency conversion will be done by your card provider.

Should you see a different currency once redirected, we recommend contacting your bank to check to see what fees they may apply.

On TravelGooru.com you have the option to search for tickets in any of our listed currencies. However, some airlines and online travel agencies may only allow you to see and pay your ticket in a limited number of currencies.

Please note that if you are redirected to a supplier who cannot charge you in the same currency as your bank or credit card provider uses, the currency conversion will be done by your card provider. This also means that they may charge you an exchange fee for the conversion and we, therefore, recommend you contact your card provider to find out what fees may apply to you.

By default, the ticket class is set to Economy. However, on TravelGooru.com you have the option to search your preferred ticket class (i.e. Economy, Premium economy, Business class or First class) by selecting it in the menu where you choose the number of passengers.

When performing a search for multiple travelers on TravelGooru.com, we are given a total price for all travelers from the supplier. However, we are not informed of the individual price per passenger and we therefore show you a total price for all passengers. Therefore, if there are any discounts for children or infants, they are already calculated into the total price.

Once you are redirected to the supplier’s site, you should be able to see a breakdown of the prices of each individual traveler.

Most airlines have their own set of rules, and sometimes prices, for unaccompanied minors traveling under the airline’s supervision. Therefore it is not possible to search for tickets for unaccompanied minors on TravelGooru.com.

We, therefore, recommend that you contact the airline or online travel agency directly in order to check their policies for unaccompanied minors or to make special arrangements.

As most airlines and online travel agencies have special terms and conditions, and sometimes favorable prices, for group bookings, it is not possible to search for more than 9 passengers at a time on TravelGooru.com.

Therefore, if you need to make a group booking for more than 9 passengers, we recommend searching on TravelGooru.com with less than 9 passengers to find out which suppliers offer your preferred route and then contacting them directly to find out their group booking prices and policies.

Unfortunately, it is not possible to search for open return tickets on TravelGooru.com.

If you are experiencing errors or have problems completing your booking once redirected to your preferred supplier’s site, we recommend you contact them directly as only they will be able to assist you.

However, if the error is critical and you feel it is something we should be aware of, please don’t hesitate to let us know.
I’m experiencing problems when using TravelGooru.com
PROBLEMS WITH PRICES
Please see the Help sections below regarding flight prices.

LINK TO SUPPLIER’S SITE NOT WORKING
If you find that the link to the supplier’s website is not working correctly (error message, linking to wrong flights, etc.) please send us as much detailed information about your search as possible (including screenshots if you can) and we’ll be happy to investigate further.

PROBLEMS AFTER BEING REDIRECTED TO THE SUPPLIER’S SITE
If you experience problems with completing your booking once redirected to the supplier’s site, the best thing to do is to contact the supplier directly as the issue is with their website, not TravelGooru.com.

As prices and availability constantly fluctuate it is not possible for TravelGooru.com to email you a quote as the price we find may have changed by the time you read the email. Therefore, the best way for you to find the most up to date prices is by doing a new search.

Typically, there are a certain amount of tickets available at a particular price. Once these are sold out, the next price category becomes available (usually at a slightly higher price). If there is only 1 ticket available at the initial price, the total price can increase when searching for 2 or more people.

On TravelGooru.com, we show you the total price for all travelers. Once you have been redirected to the online travel agency or airline’s website, you will sometimes be able to see a price overview that specifies the exact price per person. We recommend that you always check the itinerary and conditions carefully before finalizing your booking on the supplier’s site.

As TravelGooru.com does not sell tickets, it is impossible for us to influence the price in any way. The prices on our site come directly from the online travel agencies and airlines and this is what we show you in our results.

To find out more about how TravelGooru.com uses cookies, please read our privacy policy.

We require our suppliers to provide prices that include all mandatory fees and surcharges. The challenge for us is the constantly changing fees which the online travel agencies and airlines may add to their prices for extra services such as baggage, travel insurance, etc. although these extras are optional to add once redirected to the supplier’s site.

CREDIT CARD FEES
TravelGooru.com requires that airlines and online travel agencies should always be able to offer at least one free payment option, but additional fees may apply for using other credit cards.

It is important to note that you should always double check the price once redirected to the supplier’s site. If you have any further questions in regard to what is included in the price, you should contact the supplier directly as they will be able to help you with your query.

TravelGooru.com is a free global travel search engine that helps you plan your trip, but we don’t handle bookings, nor do we have access to your booking information. Once you’ve found what you are looking for, we redirect you to the relevant online travel agency or airline to complete your booking. This means your booking is with them, not with TravelGooru.com.

Therefore, if you have questions about how to complete a booking, make changes to an existing booking, payment issues, cancellations, refunds, baggage questions, meal preferences, seating preferences or questions regarding what you can or cannot bring on the plane, you should always contact the supplier directly or check the airline’s website. You should be able to find the supplier’s contact details in your booking confirmation or on their website. If you do not have your booking confirmation,  please see the following Help section: ‘Where is my booking confirmation?’

As a free global travel search engine, TravelGooru.com does not have any information about your booking details or your booking confirmation.

If you haven’t yet received a booking confirmation from the supplier you have made your booking with, we suggest you do the following:
Check your spam or trash email folders as sometimes unrecognized messages can end up here rather than in your inbox
If you still don’t find your confirmation email, you should contact the supplier with whom you booked, as only they have access to your booking information

If you are uncertain or can’t remember who you made your booking with, we suggest that you check your bank statement as this, in most cases, should have the name of the supplier next to the charge. You may also be able to find the supplier by checking your internet browser history for the day you made your booking. Alternatively, you can try recreating your search on TravelGooru.com to try and identify the supplier with whom you made your booking.

Please bear in mind that most tickets are issued within 24 hours. However, some suppliers may take longer, which is why checking with the supplier directly is the only option.

As a free global travel search engine, TravelGooru.com helps you plan your trip, but we don’t handle bookings, nor do we have access to your booking information. Once you’ve found what you are looking for, we redirect you to the relevant online travel agency or airline to complete your booking. This means your booking is with them, not with TravelGooru.com.

Therefore, if you have questions about how to cancel or make changes to an existing booking, you should contact the supplier with whom you booked directly. You should be able to find the supplier’s contact details in your booking confirmation. If you do not have your booking confirmation, please see the above Help section: ‘Where is my booking confirmation?’

Depending on the supplier, different rules and options may apply for changes, cancellations and refunds. However, you should be able to read more about these on the supplier’s website.

Once you have made a booking with an online travel agency or airline they will send you a confirmation email.

If you have not yet received a booking confirmation from the supplier you have made your booking with, we suggest you do the following:
– Check your spam or trash email folders as sometimes unrecognized messages can end up here rather than in your inbox
– If you still don’t find your confirmation email, you should contact the supplier with whom you booked directly, as only they have access to your booking information

If you are uncertain or can’t remember who you made your booking with, we suggest that you check your bank statement as this, in most cases, should have the name of the supplier next to the charge. You may also be able to find the supplier by checking your internet browser history for the day you made your booking. Alternatively, you can try recreating your search on TravelGooru.com to try and identify the supplier with whom you made your booking.

Please bear in mind that most tickets are issued within 24 hours. However, some suppliers may take longer than that, which is why checking with the supplier directly is the only option.

As a free global travel search engine, TravelGooru.com does not have access to your booking information and you should, therefore, contact the supplier with whom you booked directly to rectify any issues.

If you don’t have your booking confirmation and can’t remember who you booked with, we suggest you see the above Help section: ‘Where is my booking confirmation?’

Cancellations can occasionally occur in the airline industry. This typically happens if the airline decides to cancel the flight or if the airline or travel agency on rare occasions are unable to fulfill the ticket at the advertised price. If your booking was canceled, the supplier with whom you booked will offer a new ticket at a new price or offer you a full refund.

As TravelGooru.com is a free global travel search engine, canceled flights are out of our control. Therefore, if your flight was canceled and you need help or have questions, you should contact the supplier directly to see what alternate options are available to you.

TravelGooru.com is a free global travel search engine. We help you plan your trip, but we don’t handle bookings or take payment. Once you’ve found what you are looking for, we redirect you to the relevant online travel agency or airline to complete your booking. This means your booking is with them, not with TravelGooru.com. Once redirected, you will be able to see the different payment types accepted.

We recommend contacting the supplier directly if you have questions about how to pay. You should be able to find their contact details on their website.

Please be aware that once you have finalized your booking, the supplier may contact you to request further identification or documents before your booking can be confirmed. This is due to security reasons and is put in place to protect both you as a user as well as the supplier. If you have any concerns about this, please contact the supplier directly.

On rare occasions, an error can occur which causes the airline or online travel agency to take the money from your account, but not be able to confirm your booking. In most cases, the money will then be released back to you within a few days, depending on the bank. Please also note that contacting your bank can sometimes help speed up the process.

If you didn’t receive a booking confirmation, we recommend you start by checking your spam or trash email folders as sometimes unrecognized messages can end up here rather than in your inbox.

As a free global travel search engine, TravelGooru.com helps you plan your trip, but we don’t handle bookings nor do we have access to your booking information. We therefore recommend you contact the supplier with whom you booked in order for them to either confirm your booking or advise when your money will be refunded.

The prices you see on TravelGooru.com are taken directly from the supplier, e.g. an online travel agent, the hotel’s own site, or the airline’s site. We ask our suppliers to provide prices that include all mandatory fees and surcharges.

Once you are redirected to the supplier’s website to complete the booking, all information, including prices, are updated and displayed. It is always a good idea to double-check that all information, including the price, is correct before you confirm and pay for your booking. Sometimes, the final price may have changed depending on whether you have added different optional extras offered by the supplier, such as baggage or travel insurance.

Airlines and online travel agencies should always offer at least one free payment option, but they may charge additional fees for using others. As you always have at least one way to avoid these credit card fees, we do not include these fees in our prices that we display.

If you believe that you have been overcharged, we recommend you contact the supplier with whom you booked directly, as TravelGooru.com does not have access to your booking information.

TravelGooru.com is a free global travel search engine. We help you plan your trip, but we don’t handle bookings or take payment. Once you’ve found what you are looking for, we redirect you to the relevant online travel agency or airline to complete your booking. This means your booking is with them, not with TravelGooru.com, and it is always up to you to decide with whom you wish to book. We therefore strongly recommend that you read through the terms of use on the supplier’s website before booking.

TravelGooru.com cannot be held responsible for the customer service levels of our suppliers and we therefore always recommend contacting the supplier directly with any issues.

However, we do love feedback so if you have had an experience with a supplier you feel we should be aware of, please don’t hesitate to contact us. We want all our users to have a good experience, and to that end, we make specific requirements to our suppliers.

For more information in regard to TravelGooru.com’s responsibilities, please see our Terms and Conditions.

The prices you see on the results page after you’ve done a search come directly from the online travel agency or airline. We ask that the prices we receive include all mandatory fees and surcharges. However, the prices and conditions for baggage may vary depending on the supplier, so you should therefore always double-check these once on the supplier’s site.
If you have additional questions in regard to baggage, we recommend you check with the supplier directly as they will be the best ones to help you.

As most airlines have different rules for traveling with pets, we recommend contacting the online travel agency or airline you intend to book or fly with directly as they will be the best ones to help you.

If you are not sure who to contact, the above Help section ‘Who should I contact if I have questions about my booking?’ may help you.

There are many different requirements for which visas, passports, IDs and other travel documentation are required in order to travel, depending on the airlines, countries, governments as well as your own nationality.

As it is always your own responsibility to ensure you have the required travel documentation before traveling, we recommend you always check with your airline or online travel agency as well as the local embassy or consulate in your destination country before booking.

Please also be advised that if you have a layover in a different country than your final destination, a transit visa may be required.

All about Cars (5)

On TravelGooru.com you do have the option to search for car rentals with drop-off at a different location. All you need to do is tick the ‘Return to a different location’ box in the search field and fill in your preferred drop-off location.

Bear in mind that additional fees may apply for a drop-off in a different location, however, we will clearly state whether or not this fee is included in the prices we display.

Category: All about Cars

On TravelGooru.com you do not have the option to add any extras, such as GPS or child seats, winter tires, additional drivers, extra insurance, etc. However, once redirected to the relevant car rental company to complete your booking, you should be given the option to request any such extras.

For more information about adding extras to your car rental booking, please contact the relevant car rental company directly or visit their FAQ section.

Category: All about Cars

TravelGooru.com is a free global travel search engine that helps you plan your trip, but we don’t handle bookings, nor do we have access to your booking information. Once you’ve found the car you are looking for, we direct you to the relevant car rental company to complete your booking. This means your booking is with them, not with TravelGooru.com.

If you have questions about how to complete a car rental booking, make changes to an existing booking, payment issues, cancellations, refunds, booking of extra drivers, etc., you should contact the car rental company directly. You should be able to find the car rental company’s contact details in your booking confirmation or on their website.

Category: All about Cars

As a free global travel search engine, TravelGooru.com does not have any information in regard to your booking confirmation.

If you have not yet received a booking confirmation, we suggest you do the following:

Check your spam or trash email folders as sometimes unrecognized messages can end up here rather than in your inbox
If you still don’t find your confirmation email, you should contact the car rental company directly as only they have access to your booking information. You can find more information about how to contact the car rental company on their website.

Category: All about Cars

TravelGooru.com is a free global travel search engine. We help you plan your trip, but we don’t handle bookings or take payment. Once you’ve found the car you are looking for, we redirect you to the relevant car rental company to complete your booking. This means your booking is with them, not with TravelGooru.com.

Therefore, if you have questions about how to pay for your car rental booking, we recommend you contact the car rental company directly or check their FAQs on their website. Alternatively, you should be able to find their contact details on their site.

Category: All about Cars

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TravelGooru.com was created by a team of technological experts with many years of experience in the IT industry, focusing on most efficient search engine technologies.

Our main asset is our free global travel search engine where we provide our users with a one in all solution to find the best travel deals online in a very easy, efficient, fast and secure way.

WE FIND YOUR BEST FLIGHT, HOTEL OR CAR RENTAL AND COMPARE PRICES FROM DIFFERENT WEBSITES AND OUR SERVICE IS FREE TO USE WITHOUT ANY ADDITIONAL FEES!

This is how it works:

  • We search thousands of airlines, booking systems and travel agencies to find the best offers
  • If you find your perfect offer, we connect you directly to the airline or agency to make your booking directly with them. There are no middlemen so you get the lowest price and we get a small referral fee.

If you are interested in travel reading just visit our online shop at https://payhip.com/TravelGooru

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