Find answers to the most frequently asked questions about Travelgooru.com, our site and how we work.
All about Hotels (10)
You can always change the currency in the hotel search result tab from the dropdown menu in the bottom right corner.
Please note that if you choose to pay in a foreign currency, your credit card provider may charge you an exchange fee for the conversion and we, therefore, recommend that you contact your card provider to find out what fees may apply to you.
On TravelGooru.com you have the option to search for hotels in several currencies that TravelGooru.com supports. However, not all hotel suppliers support the same number of currencies which means you may see a different currency once redirected to the hotel supplier’s site. This doesn’t change the price, but you still may have to pay in a foreign currency.
Please note that if you choose to pay in a foreign currency, your credit card provider may charge you an exchange fee for the conversion and we, therefore, recommend that you contact your card provider to find out which fees may apply to you.
PROBLEMS WITH PRICES
Please see the Help sections below regarding hotel prices.
LINK TO SUPPLIER’S SITE NOT WORKING
If you find that the link to the supplier’s website is not working correctly (error message, linking to wrong flights, etc.) please send us as much detailed information about your search as possible (including screenshots if you can) and we’ll be happy to investigate further.
PROBLEMS AFTER BEING REDIRECTED TO THE SUPPLIER’S SITE
If you experience problems with completing your booking once redirected to the supplier’s site, the best thing to do is to contact the supplier directly as the issue is with their website, not TravelGooru.com.
Accommodation prices and availability constantly fluctuate according to a number of factors, not least supply, and demand. Therefore, the information we display is updated the moment you click the ‘Search’ button, so you always see the latest offers available from the hotel suppliers and hotels.
At TravelGooru.com, we do our very best to always ensure that the prices and availability we display are accurate. However, on occasion, there may be inaccuracies in the information we receive from our suppliers, and you may see a price on TravelGooru.com, which is no longer available due to, for example, the room being sold to another traveler.
As prices and availability constantly fluctuate it is not possible for TravelGooru.com to email you a quote as the price we find may have changed by the time you read the email. Therefore, the best way for you to find the most up to date prices is by doing a new search.
As TravelGooru.com does not sell hotel reservations, it is impossible for us to influence the price in any way. We make real-time searches and find the prices available at the time of your search. The prices on our site are taken directly from the hotel suppliers and this is what we show you in our results.
As a free global travel search engine, TravelGooru.com does not have any information about your booking details or your booking confirmation.
If you haven’t yet received a booking confirmation from the supplier you have made your booking with, we suggest you do the following:
– Check your spam or trash email folders as sometimes unrecognized messages can end up here rather than in your inbox
– If you still don’t find your confirmation email, you should contact the supplier with whom you booked, as only they have access to your booking information
If you are uncertain or can’t remember who you made your booking with, we suggest that you check your bank statement as this, in most cases, should have the name of the supplier next to the charge. You may also be able to find the supplier by checking your internet browser history for the day you made your booking. Alternatively, you can try recreating your search on TravelGooru.com to try and identify the supplier with whom you made your booking.
Alternatively, you can try recreating your search on TravelGooru.com to try and identify the booking site you made your reservation with. You may also be able to find the hotel supplier by checking your internet browser history for the day you made your reservation.
As a free global travel search engine, TravelGooru.com helps you plan your trip, but we don’t handle bookings nor do we take payment. Once you’ve found what you are looking for, we redirect you to the relevant hotel supplier to complete your booking. This means your booking is with them, not with TravelGooru.com. Once redirected, you will be able to see the different payment types offered.
Therefore, we recommend contacting the hotel supplier directly if you have questions about how to pay. You should be able to find their contact details on their website.
If you have already made a booking, we recommend contacting the hotel supplier with whom you booked for any questions or assistance with your booking.
You should be able to find the hotel supplier’s contact details in your booking confirmation or on their website. If you do not have your booking confirmation, please see the Help section: ‘Where is my booking confirmation?’
There are no extra charges or hidden fees. The price you see is exactly what you pay.
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TravelGooru.com was created by a team of technological experts with many years of experience in the IT industry, focusing on most efficient search engine technologies.
Our main asset is our free global travel search engine where we provide our users with a one in all solution to find the best travel deals online in a very easy, efficient, fast and secure way.
WE FIND YOUR BEST FLIGHT, HOTEL OR CAR RENTAL AND COMPARE PRICES FROM DIFFERENT WEBSITES AND OUR SERVICE IS FREE TO USE WITHOUT ANY ADDITIONAL FEES!
This is how it works:
- We search thousands of airlines, booking systems and travel agencies to find the best offers
- If you find your perfect offer, we connect you directly to the airline or agency to make your booking directly with them. There are no middlemen so you get the lowest price and we get a small referral fee.
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